McDonald's is seeking a Senior Director of Enterprise Service Management to lead the technical vision and governance of its ServiceNow platform. The ideal candidate will have extensive leadership experience in enterprise technology and a deep understanding of ServiceNow architecture
Job Summary
This role serves as the senior-most technology leader responsible for the ServiceNow platform's technical vision, architecture, and governance.
The position requires owning the global delivery ecosystem, managing complex relationships with implementation partners like Accenture and Deloitte.
McDonald's offers outstanding benefits including a sabbatical program, tuition assistance, flexible work arrangements, and comprehensive health insurance.
Matching Summary
Match Score: 85
McDonald's is seeking a Senior Director of Enterprise Service Management to lead the technical vision and governance of its ServiceNow platform. The ideal candidate will have extensive leadership experience in enterprise technology and a deep understanding of ServiceNow architecture.
Salary
Base: $237,102 - $296,377 per year; Bonus: Eligible based on performance; Equity: Long-term incentive eligible
Skills & Requirements
Must-have
ServiceNow platform architecture and governance
Multi-year technical roadmap ownership
Global delivery team and vendor management
Executive advisory to CIO/CTO
Financial acumen for multi-million dollar budgets
Nice-to-have
Culture of innovation and engineering excellence
Experience with AI capabilities like Now Assist
Collaborative leadership model with business counterparts
Deep expertise in HRSD or ITOM domains
Key Requirements
12+ years enterprise technology experience
7+ years senior leadership in ServiceNow ecosystems