Bei Membership Advisor

Bpagroup

Cairo, Egypt
Hybrid
Exceptional customer experience
Resolving complex customer queries
Global health insurance market knowledge
Ensure an exceptional customer experience for our customers by swiftly and accurately responding to and resolving all customer requests and queries

Job Summary

  • Ensure an exceptional customer experience for our customers by swiftly and accurately responding to and resolving all customer requests and queries.
  • This is a diverse and skilled customer facing role where you will be responsible for resolving all customer queries to the customer’s complete satisfaction without the need to refer the customer on.
  • We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.

Matching Summary

Ensure an exceptional customer experience for our customers by swiftly and accurately responding to and resolving all customer requests and queries.

Skills & Requirements

Must-have

  • Exceptional customer experience
  • Resolving complex customer queries
  • Global health insurance market knowledge
  • Customer-facing contact centre experience
  • Achieving productivity and quality targets

Nice-to-have

  • Customer service champion
  • Continuous improvement ideas
  • Diversity and inclusion champion
  • Brave, caring, and responsible

Key Requirements

  • Global health insurance market background
  • Transferable financial services skills
  • Complex multi-skilled customer facing roles
  • Contact centre setting experience
  • Track record of exceeding targets

Work Rights

Not specified

Tailored Resume

Cover Letter