Qualitätsingenieur (m/w/d) - Kundenreklamationen

Liebherr Machines Bulle SA

On-site
Customer complaint handling
Root cause analysis using 5-why
Ishikawa diagram application
Liebherr Machines Bulle SA is seeking a Quality Engineer to serve as a central point of contact for customers regarding quality discrepancies, focusing on restoring customer satisfaction. The role involves handling customer complaints, conducting risk and root cause analyses, and facilitating communication between customers and internal departments

Job Summary

  • Act as the central point of contact for customers regarding quality deviations to ensure satisfaction.
  • Conduct structured risk and root cause analyses using methodologies like 5-Why and Ishikawa diagrams.
  • Coordinate with internal departments including construction, production, and purchasing to implement sustainable corrective measures.

Matching Summary

Match Score: 85

Liebherr Machines Bulle SA is seeking a Quality Engineer to serve as a central point of contact for customers regarding quality discrepancies, focusing on restoring customer satisfaction. The role involves handling customer complaints, conducting risk and root cause analyses, and facilitating communication between customers and internal departments.

Skills & Requirements

Must-have

  • Customer complaint handling
  • Root cause analysis using 5-Why
  • Ishikawa diagram application
  • Corrective action implementation
  • Cross-functional collaboration

Nice-to-have

  • Customer visit moderation
  • Trend analysis skills
  • Continuous improvement mindset
  • Stakeholder management

Key Requirements

  • Experience in quality engineering
  • Knowledge of root cause analysis tools
  • Strong communication skills for customer interaction

Work Rights

Not specified

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