Team Leader - Operations ( Subrogation- Voice Process)

National General Holdings Corp

Bengaluru, India
On-site
Subrogation knowledge
Customer service management
Performance management
National General Holdings Corp is seeking a Team Leader for Operations in Subrogation, based in Bengaluru, India. The role involves managing customer service interactions, operational processes, and training within a collaborative team environment

Job Summary

  • This role will work more independently to provide low-to-medium complexity analytical support to various areas of the organization.
  • The individual will be responsible for supporting and managing several business processes that exist within the team.
  • Manages, researches, and resolves complex and occasionally highly complex customer communications, concerns, conflicts, or issues.

Matching Summary

Match Score: 85

National General Holdings Corp is seeking a Team Leader for Operations in Subrogation, based in Bengaluru, India. The role involves managing customer service interactions, operational processes, and training within a collaborative team environment.

Skills & Requirements

Must-have

  • Subrogation knowledge
  • Customer service management
  • Performance management
  • Voice process operations

Nice-to-have

  • Relationship building
  • Coaching others
  • Empathetic customer interaction

Key Requirements

  • 7-13 years of related experience
  • Bachelor’s degree or equivalent experience
  • Advanced knowledge of Subrogation
  • Advanced analytical procedures knowledge

Work Rights

Not specified

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