Sr Business Process Analyst - Support Knowledge And Ai
Workday
Fully remote
Analyze knowledge usage and trends
Develop process documentation and sops
Integrate knowledge management systems
We’re shaping the future of work so teams can reach their potential and focus on what matters most
Job Summary
We’re shaping the future of work so teams can reach their potential and focus on what matters most.
This adaptive, agile self-starter will develop a deep understanding of Support’s business priorities and day-to-day operations, collaborate closely with cross-functional teams across Support and other Workday groups, and leverage data, knowledge frameworks, and emerging AI technologies to deliver recommendations aligned with business goals and drive meaningful, measurable change.
In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
Matching Summary
We’re shaping the future of work so teams can reach their potential and focus on what matters most.
Skills & Requirements
Must-have
Analyze knowledge usage and trends
Develop process documentation and SOPs
Integrate knowledge management systems
Experience with AI chatbot/automated systems
Data analysis using pivot tables and Tableau
Process mapping and business analysis tools
Nice-to-have
Sun-drenched optimism and drive
Courageous collaborators
Curious minds
Empathy and shared enthusiasm
KCS and Lean Six Sigma certification
Key Requirements
8+ years Business Process Analyst experience
5+ years knowledge management tools/processes/KCS
2+ years SQL and data visualization tools
Bachelor's degree in related field or equivalent experience