As a Customer Service Officer, you will be responsible for providing high-quality customer service and order management support for UK, Ireland and international customers, ensuring that all orders, exports, imports and deliveries are processed accurately and in compliance with company procedures, GDP requirements and regulatory guidelines
Job Summary
As a Customer Service Officer, you will be responsible for providing high-quality customer service and order management support for UK, Ireland and international customers, ensuring that all orders, exports, imports and deliveries are processed accurately and in compliance with company procedures, GDP requirements and regulatory guidelines.
You will act as a key link between customers, warehouses, logistics providers, Quality, Finance, Regulatory, Industrial, Pharmacovigilance and Commercial teams to ensure timely and compliant supply of products.
SERB Pharmaceuticals is an equal opportunity employer. We offer competitive compensation & benefit packages, challenging opportunities and a culture of working together in a supportive way built on our strong foundation of values.
Matching Summary
As a Customer Service Officer, you will be responsible for providing high-quality customer service and order management support for UK, Ireland and international customers, ensuring that all orders, exports, imports and deliveries are processed accurately and in compliance with company procedures, GDP requirements and regulatory guidelines.
Skills & Requirements
Must-have
Customer service and order management
SAP or Sage ERP systems
Export documentation and logistics
Pharmaceutical / GDP environment
UK and international customers
Nice-to-have
Professional and customer-focused attitude
Team player with proactive mindset
Willingness to learn and develop
French language skills
Key Requirements
Experience in order processing and customer service
Good knowledge of SAP, Sage or similar ERP systems
Experience with export documentation and logistics coordination
Ability to work in a regulated / pharmaceutical / GDP environment
Knowledge of Incoterms, export processes and customs procedures is an advantage