Oversee and manage complaints team ensuring timely, fair, and effective grievance handling of complaints received across internal and external touchpoints
Job Summary
Oversee and manage complaints team ensuring timely, fair, and effective grievance handling of complaints received across internal and external touchpoints.
Leverage analytics for identify complaints trend, root cause and drive data driven strategies for a permanent resolution and service enhancement.
Drive service recovery initiatives to ensure enhanced customer experience and re-instil customer trust in PHI.
Matching Summary
Oversee and manage complaints team ensuring timely, fair, and effective grievance handling of complaints received across internal and external touchpoints.