As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking, and Financial Advice
Job Summary
As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking, and Financial Advice.
You will support customers with enquiries, account maintenance, and credit product applications, while also completing Financial Health Checks to assess their financial needs.
The role involves educating customers on in-branch technology and digital banking options, problem-solving effectively, and championing company processes and risk-adverse culture.
Matching Summary
As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking, and Financial Advice.
Skills & Requirements
Must-have
Exceptional customer service delivery
In-depth customer conversations
Financial Health Checks
Digital banking demonstration
Problem-solving and solution provision
Risk-adverse culture championing
Nice-to-have
Experience in Financial Services
Experience in Retail or Hospitality
Interest in career growth with CommBank
Key Requirements
Proven experience delivering exceptional customer service
Excellent communication skills
Ability to articulate financial terms clearly
Ability to ask the right questions and find solutions