Représentant(e) Bilingue Du Service À La Clientèle - Technique

Moneris

Toronto, ON, Canada
Base: $36,200 - $45,000; bonus/equity: variable in...
Hybrid
Fluency in french and english
1+ years customer service experience
Technical troubleshooting of hardware/software
You will provide detailed technical POS troubleshooting and support to Moneris merchants via phone

Job Summary

  • You will provide detailed technical POS troubleshooting and support to Moneris merchants via phone.
  • The role includes identifying cross-sell and up-sell opportunities while resolving customer issues at first contact.
  • Employees receive comprehensive benefits including performance bonuses, flexible health accounts, and unlimited access to Coursera.

Matching Summary

You will provide detailed technical POS troubleshooting and support to Moneris merchants via phone.

Salary

Base: $36,200 - $45,000; Bonus/Equity: Variable incentives, bonuses, and commissions possible; Benefits: Flexible benefits day one, profit-sharing, pension plan

Skills & Requirements

Must-have

  • Fluency in French and English
  • 1+ years customer service experience
  • Technical troubleshooting of hardware/software
  • Ability to work rotating shifts including evenings
  • Strong attention to detail

Nice-to-have

  • Experience in contact centre environment
  • Knowledge of routers and modems
  • Cross-sell and up-sell opportunities identification
  • Dynamic environment adaptability

Key Requirements

  • 1+ years of customer service experience
  • Fluency in French and English (written and verbal)
  • Flexibility for rotating shifts including weekends and holidays

Work Rights

Not specified

Tailored Resume

Cover Letter