Tigo El Salvador is seeking an Adjustment Desk Analyst who will be responsible for managing billing claims and ensuring compliance with internal policies and financial controls. The ideal candidate should possess analytical skills, attention to detail, and experience in customer service or claims management
Job Summary
The company aims to connect more people, improve lives, and develop communities through positive transformation, innovation, and customer prioritization.
Key responsibilities include managing and resolving billing claims, auditing adjustments, identifying root causes of recurring issues, and validating pre-invoices.
Tigo El Salvador is recognized as a top workplace, fostering professional development and a strong 'Sangre Tigo' culture focused on purpose, integrity, and customer experience.
Matching Summary
Match Score: 75
Tigo El Salvador is seeking an Adjustment Desk Analyst who will be responsible for managing billing claims and ensuring compliance with internal policies and financial controls. The ideal candidate should possess analytical skills, attention to detail, and experience in customer service or claims management.
Skills & Requirements
Must-have
Manage billing claims and adjustments
Audit applied adjustments on invoices
Identify root causes of recurring claims
Validate pre-invoices for accuracy
Support customer service teams
Nice-to-have
Positive transformation champions
Innovation and adaptation focus
Customer-centric approach
Contribute to community development
Agile and disciplined work ethic
Key Requirements
Active university student
1 year experience in customer service, claims management, or technical support
Knowledge of billing, process auditing, SOX policies, and CRM tools