Specialist, Customer Success

Concentrix

Makati City, Philippines
Base: not specified; bonus/equity: not specified; ...
Fully remote
High volume calling experience
Product or service knowledge
Process orientation and call scripts
Partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community

Job Summary

  • Partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.
  • Support an existing customer base to cultivate and build relationships, while ensuring customer satisfaction and engagement.
  • Access world-class training opportunities to grow and enhance your skills and career.

Matching Summary

Partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

Salary

Base: Not specified; Bonus/Equity: Not specified; Benefits: Health Insurance with Dental Coverage, Paid Time off, Bereavement Leave, Life Insurance, Group Personal Accident Program, Employee Assistance Program, Rewards and recognition programs, Wellness Incentive Program, Learning and Development Programs

Skills & Requirements

Must-have

  • high volume calling experience
  • product or service knowledge
  • process orientation and call scripts
  • MS Office programs
  • Salesforce.com or similar CRM
  • virtual first work environment

Nice-to-have

  • cultivate and build relationships
  • capture the voice of the customer
  • promote a positive customer experience
  • willingness to work from home

Key Requirements

  • 2+ years customer service experience
  • Prior success in sales quota/goals
  • Experience learning new technology and data
  • Problem solving skills
  • Commutable distance to local office

Work Rights

Not specified

Tailored Resume

Cover Letter