Primary location base pyy range: $113,800 usd - $1...
Fully remote
Customer relationship management
Customer success platforms
Issue resolution and escalation management
Customer Success is a key role to ensure Workday’s customer happiness and success, acting as an advisor and facilitator to customers
Job Summary
Customer Success is a key role to ensure Workday’s customer happiness and success, acting as an advisor and facilitator to customers.
The Senior Customer Success Manager will be responsible for overall customer wellbeing by monitoring customer health, producing customer programs, guidance on billable services, and acting as an escalation point.
The company offers trust to take risks, tools to grow, skills to develop, and the support of a company invested in you for the long haul.
Matching Summary
Customer Success is a key role to ensure Workday’s customer happiness and success, acting as an advisor and facilitator to customers.
Salary
Primary Location Base Pay Range: $113,800 USD - $170,800 USD; Additional US Location(s) Base Pay Range: $108,200 USD - $192,200 USD; Bonus/Equity: Role may be eligible for Workday Bonus Plan or role-specific commission/bonus, annual refresh stock grants
Skills & Requirements
Must-have
Customer relationship management
Customer success platforms
Issue resolution and escalation management
SaaS implementation oversight
Workday product suite competency
Nice-to-have
Sun-drenched optimism and drive
Curious minds and courageous collaborators
Empathy and shared enthusiasm
Functional domain expertise with Financials
Key Requirements
7+ years customer facing services role
Experience with CRM and customer success platforms