The successful applicant to this position will coordinate and supervisor the activities of our route persons to ensure the highest standards in customer service and is the primary contact between us and the client and will have strong customer service skills
Job Summary
The successful applicant to this position will coordinate and supervisor the activities of our route persons to ensure the highest standards in customer service and is the primary contact between us and the client and will have strong customer service skills.
Ensures the proper handling of perishable foods, inventory controls both in the field and trucks; as well as analyzing financial reports to determine profitability and opportunities for improvement.
Reviews service frequencies to assure maximum sales without jeopardizing customer satisfaction; schedules and modifies route structure to improve productivity and control overtime, as well as controlling employee scheduling so that employees are allowed their requested days off, and the operation has sufficient labor each day for service obligations.
Matching Summary
The successful applicant to this position will coordinate and supervisor the activities of our route persons to ensure the highest standards in customer service and is the primary contact between us and the client and will have strong customer service skills.
Skills & Requirements
Must-have
customer service standards
inventory controls
account retention
quality and cleanliness standards
employee scheduling
Nice-to-have
fosters open lines of communication
business acumen
process improvements
nurturing a diverse workforce
Key Requirements
3-5 years Customer Account Management experience
post-secondary education degree or diploma
Excellent computer skills
strong knowledge in all Microsoft Office applications
database management
Excellent organizational, analytical, and problem-solving skills