Customer Care Specialist

Hargray Communications Group Inc

Hourly rate based on experience; not specified; he...
Fully remote
High school diploma or ged required
Inbound customer inquiry handling
Telephone-based selling skills
This role blends service and sales skills to build trust by listening empathetically and responding clearly to customer needs

Job Summary

  • This role blends service and sales skills to build trust by listening empathetically and responding clearly to customer needs.
  • Employees will handle complex situations including resolving issues, retaining customers considering disconnecting, and matching needs with the right products.
  • The company offers an excellent benefits package including health insurance from day one, a 401(k) with 100% company match, and tuition reimbursement.

Matching Summary

This role blends service and sales skills to build trust by listening empathetically and responding clearly to customer needs.

Salary

Hourly rate based on experience; Not specified; Health, dental, vision, 401(k) match, PTO included

Skills & Requirements

Must-have

  • High School Diploma or GED required
  • Inbound customer inquiry handling
  • Telephone-based selling skills
  • Empathy and active listening
  • Billing and pricing information

Nice-to-have

  • Patience in high-pressure situations
  • Collaborative team environment
  • Growth mindset for career advancement
  • Ability to sit for extended periods

Key Requirements

  • High School Diploma or GED
  • Background check clearance
  • Drug screening clearance
  • Reference check clearance

Work Rights

Not specified

Tailored Resume

Cover Letter