Parts & Service Consultant – Large Wheel Loaders

Caterpillar of Australia

Decatur, IL, USA
Base: $112,710.00 - $169,060.00; bonus/equity: inc...
Not specified
Large wheel loaders product support
Aftermarket parts availability
Customer downtime resolution
Caterpillar of Australia is seeking a Parts & Service Consultant for Large Wheel Loaders in Decatur, IL, responsible for resolving customer downtime and enhancing aftermarket parts support. The role involves leading escalations, ensuring parts availability, and collaborating with various teams to improve customer satisfaction

Job Summary

  • This role is responsible for leading field escalations, customer downtime resolution, and aftermarket parts support for Large Wheel Loaders, Wheel Dozers and Compactors.
  • The position serves as a critical link between dealers, factories, suppliers, and internal teams to ensure rapid resolution of high‑impact issues and sustained improvements in parts availability and customer uptime.
  • Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience.

Matching Summary

Match Score: 85

Caterpillar of Australia is seeking a Parts & Service Consultant for Large Wheel Loaders in Decatur, IL, responsible for resolving customer downtime and enhancing aftermarket parts support. The role involves leading escalations, ensuring parts availability, and collaborating with various teams to improve customer satisfaction.

Salary

Base: $112,710.00 - $169,060.00; Bonus/Equity: Incentive bonus; Benefits: Medical, dental, vision, PTO, 401(k), HSA, FSA, etc.

Skills & Requirements

Must-have

  • Large Wheel Loaders product support
  • Aftermarket parts availability
  • Customer downtime resolution
  • Cross-functional issue management
  • Global team collaboration

Nice-to-have

  • Customer-centric problem solving
  • Continuous process improvement
  • Dealer stocking strategy influence
  • Data-driven decision making

Key Requirements

  • Product Support experience
  • Aftermarket experience
  • Supply Chain experience
  • Field Parts Support experience
  • Experience supporting Large Wheel Loaders

Work Rights

Not specified

Tailored Resume

Cover Letter