Front Desk Agent | Jacksonville Beach Springhill Suites

Shaner Hotels

Jacksonville Beach, FL, United States
Handle guest complaints
Process check-ins and check-outs
Adhere to payment policies
Be available to work a flexible schedule, including weekends, holidays, and varied shifts

Job Summary

  • Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
  • Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements.
  • Provide information and services to any guest or visitor in a friendly, professional manner.

Matching Summary

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.

Skills & Requirements

Must-have

  • Handle guest complaints
  • Process check-ins and check-outs
  • Adhere to payment policies
  • Generate daily reports
  • Resolve room status discrepancies

Nice-to-have

  • Superior guest services
  • Friendly professional manner
  • Knowledge of local activities

Key Requirements

  • High school graduate or equivalent
  • Minimum one year customer service experience
  • Previous hotel experience preferred
  • Ability to communicate effectively
  • Computer experience preferred
  • Bilingual English/Spanish a plus

Work Rights

Not specified

Tailored Resume

Cover Letter