Bachelor's degree in computer science or related field
This role involves shaping the business user experience and increasing platform adoption across the organization as a strategic advisor
Job Summary
This role involves shaping the business user experience and increasing platform adoption across the organization as a strategic advisor.
The team is responsible for defining, developing, and maintaining critical capabilities enabling all information technology and business teams to deliver outstanding services.
Workday offers a flexible work approach requiring at least half of the time each quarter to be spent in the office or in the field.
Matching Summary
This role involves shaping the business user experience and increasing platform adoption across the organization as a strategic advisor.
Skills & Requirements
Must-have
12+ years ServiceNow platform experience
ITIL Foundation Certification required
Bachelor's degree in Computer Science or related field
Full life cycle development for ServiceNow customizations
Experience with ITSM and ITIL practices
Nice-to-have
ServiceNow Admin Certification preferred
Experience with PagerDuty integration
Strong user-centric approach to adoption
Proven record of designing service management processes
Excellent presentation and interpersonal skills
Key Requirements
Minimum 12+ years of ServiceNow experience
ITIL Foundation Certification
Bachelor's degree in Computer Science or equivalent