Guest Service Associate- Front Office

Sofitel Sydney Wentworth

Kochi, India
**
Previous leadership experience required
Prior experience with opera system
Service focused personality essential
** The Sofitel Sydney Wentworth is seeking a Guest Service Associate for their Front Office in Kochi, India. The role involves supervising staff, managing guest services, and ensuring high standards of operation while fostering a service-focused environment. **

Job Summary

  • The role involves managing daily briefings, supervising staff, and ensuring the highest quality service is delivered at the front desk.
  • Candidates must analyze rate variance reports, approve discounts, and coordinate full house situations including overbooking handling.
  • The position requires conducting the Night Audit process and ensuring compliance with safety, security, and loss control policies.

Matching Summary

Match Score: 75

** The Sofitel Sydney Wentworth is seeking a Guest Service Associate for their Front Office in Kochi, India. The role involves supervising staff, managing guest services, and ensuring high standards of operation while fostering a service-focused environment. **

Skills & Requirements

Must-have

  • Previous leadership experience required
  • Prior experience with Opera system
  • Service focused personality essential

Nice-to-have

  • Strong networking skills
  • Ability to lead by example
  • Build good relationships with stakeholders

Key Requirements

  • Leadership experience required
  • Opera system experience required

Work Rights

Not specified

Tailored Resume

Cover Letter