Senior Manager, Operations

AvalonBay Communities, Inc.

Arlington, Virginia, USA
Strategic initiative execution
Data analysis for decision making
Customer and associate journey design
Partner closely with Operations and Product leadership to design the next generation of our operating model

Job Summary

  • Partner closely with Operations and Product leadership to design the next generation of our operating model.
  • Play a critical role in improving the customer and associate experience, driving operational efficiency, and enabling scalable growth across the organization.
  • We offer comprehensive benefits, growth based on achievement and promotion from within, associate recognition, a discount on apartment homes, and a culture built on purpose and core values.

Matching Summary

Partner closely with Operations and Product leadership to design the next generation of our operating model.

Skills & Requirements

Must-have

  • Strategic initiative execution
  • Data analysis for decision making
  • Customer and associate journey design
  • Cross-functional initiative leadership
  • Operational enablement initiatives
  • Executive-ready material development

Nice-to-have

  • Creating a better way to live
  • Collaboration and innovation focus
  • Ownership of choices and actions
  • Positive, professional, consistent interactions
  • Comfort operating in ambiguity

Key Requirements

  • Bachelor's degree required
  • MBA preferred
  • 5+ years of experience
  • Lean, Six Sigma, or service operations process improvement background
  • Change management experience

Work Rights

Not specified

Tailored Resume

Cover Letter