The role involves managing incoming and outgoing orders, inquiries, and complaints through multiple communication channels to ensure excellent customer service
Job Summary
The role involves managing incoming and outgoing orders, inquiries, and complaints through multiple communication channels to ensure excellent customer service.
Candidates are expected to maintain SLA and EMEA metrics while resolving issues at first contact to enhance the overall client experience.
The position requires collaborating with internal partners to automate order processes via EDI and eCommerce systems while supporting sales and marketing initiatives.
Matching Summary
The role involves managing incoming and outgoing orders, inquiries, and complaints through multiple communication channels to ensure excellent customer service.
Skills & Requirements
Must-have
Bilingual English French Dutch speaker
Customer service experience in call center
Order processing and complaint resolution
SLA metrics management and KPI tracking
Manual EDI and eCommerce error handling
Nice-to-have
SAP software knowledge preferred
Microsoft Office suite proficiency
Third language capability beneficial
Ophthalmology domain understanding
Proactive problem-solving approach
Key Requirements
Fluency in English, French, and Dutch required
Prior experience in customer service or call center environment
Strong organizational and administrative skills
Proficiency in data entry and computer applications