Member Experience Manager

EōS Fitness

Valencia, CA, US
Base: $19.90 - $21.90 usd ph; bonus/equity: not sp...
On-site
Proven customer service leadership experience
Front-line team management skills
Billing and membership issue resolution
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service

Job Summary

  • The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
  • This position involves partnering with department managers to train, motivate, and develop front desk staff while ensuring facility standards are met.
  • Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.

Matching Summary

The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.

Salary

Base: $19.90 - $21.90 USD per hour; Bonus/Equity: Not specified; Benefits: Competitive pay plus vacation, holiday, sick pay, health/dental/vision, 401(k) matching

Skills & Requirements

Must-have

  • Proven customer service leadership experience
  • Front-line team management skills
  • Billing and membership issue resolution
  • Facility cleanliness and safety monitoring
  • Online reputation management capabilities

Nice-to-have

  • Fitness industry operations knowledge
  • Empathy and solution-oriented mindset
  • Proficiency with fitness management software
  • Social media platform expertise
  • Microsoft Office Suite proficiency

Key Requirements

  • Must obtain CPR certification within 30 days
  • Must attend EōS Ethos and Customer Service Training
  • Ability to lift more than 40 lbs routinely
  • Pass successful background check
  • Experience in fitness or hospitality industry preferred

Work Rights

Not specified

Tailored Resume

Cover Letter