Customer Service Account Associate - Chattanooga | Onsite

T Mobile

Chattanooga, United States
Base: $20.00ph; bonus/equity: up to $750 during tr...
Hybrid
Adaptability to new software
Proactive customer issue resolution
Build customer loyalty
At T-Mobile, we invest in YOU with a Total Rewards Package including competitive base salary, annual stock grant, employee stock purchase plan, 401(k), and access to money coaches

Job Summary

  • At T-Mobile, we invest in YOU with a Total Rewards Package including competitive base salary, annual stock grant, employee stock purchase plan, 401(k), and access to money coaches.
  • As part of Account Care, you'll focus on inbound calls from a specific customer base, allowing you to own relationships, solve problems proactively, and make an impact.
  • Start your career at $20/hour and earn up to $30/hour in your first year with a clearly defined growth path, hands-on training, and real-time feedback.

Matching Summary

At T-Mobile, we invest in YOU with a Total Rewards Package including competitive base salary, annual stock grant, employee stock purchase plan, 401(k), and access to money coaches.

Salary

Base: $20.00/hour; Bonus/Equity: Up to $750 during training, annualized incentive target of $4,400/year for Account Expert; Benefits: Medical, dental, vision, 401(k), stock grants, PTO, holidays, and more

Skills & Requirements

Must-have

  • Adaptability to new software
  • Proactive customer issue resolution
  • Build customer loyalty
  • Deliver exceptional customer experiences
  • Meet productivity and quality standards

Nice-to-have

  • Meaningful customer connections
  • Empowered individuals
  • Team-focused environment
  • Purpose, resilience, and growth

Key Requirements

  • High School Diploma/GED
  • Knowledge of Windows
  • Basic proficiency with email and chat
  • Legally authorized to work in the United States
  • At least 18 years of age

Work Rights

Legally authorized to work in the United States

Tailored Resume

Cover Letter