Client Service Specialist – Adminadvantage

Manulife Financial Inc

Waterloo, Ontario, Canada
Base: $59,100.00 cad - $98,500.00 cad; bonus/equit...
Hybrid
End-to-end client benefits administration
Primary point of contact for service
Monitor client milestones
Manulife Financial Inc. is seeking a Client Service Specialist for their AdminAdvantage team in Waterloo, Ontario. The role focuses on managing client benefits administration, building relationships, and driving service excellence in a dynamic environment

Job Summary

  • Own the end-to-end client benefits administration experience within an assigned portfolio, ensuring alignment with client expectations and business goals.
  • Act as the primary point of contact for service-related matters, building strong relationships with internal stakeholders and assigned clients.
  • We’ll empower you to learn and grow the career you want.

Matching Summary

Match Score: 85

Manulife Financial Inc. is seeking a Client Service Specialist for their AdminAdvantage team in Waterloo, Ontario. The role focuses on managing client benefits administration, building relationships, and driving service excellence in a dynamic environment.

Salary

Base: $59,100.00 CAD - $98,500.00 CAD; Bonus/Equity: Not specified; Benefits: Health, dental, mental health, vision, disability, life insurance, retirement savings plans

Skills & Requirements

Must-have

  • End-to-end client benefits administration
  • Primary point of contact for service
  • Monitor client milestones
  • Lead incident management and resolution
  • Strong Office 365 skills

Nice-to-have

  • Thrive in dynamic environments
  • Passionate about client service
  • Continuous improvement culture
  • Adapt to shifting business needs

Key Requirements

  • Experience in finance and/or insurance industry
  • End-to-end management of client portfolios
  • Knowledge of Group Benefits and AdminAdvantage is an asset
  • Proven experience in service delivery, operations, or client management
  • Strong leadership and communication skills
  • Analytical mindset with problem-solving focus
  • Ability to manage multiple priorities

Work Rights

Not specified

Tailored Resume

Cover Letter