Oversee the delivery of Production Support services for Broadridge’s Corporate Actions product (Astrid), managing the Level 2 Production Support team across North America
Job Summary
Oversee the delivery of Production Support services for Broadridge’s Corporate Actions product (Astrid), managing the Level 2 Production Support team across North America.
Act as a liaison between clients and Broadridge’s technology and operations teams, ensuring smooth collaboration and timely issue resolution.
Lead and coordinate service improvement initiatives with both local and global teams, driving continual enhancements to service quality and reliability.
Matching Summary
Oversee the delivery of Production Support services for Broadridge’s Corporate Actions product (Astrid), managing the Level 2 Production Support team across North America.
Skills & Requirements
Must-have
Production Support services management
Service Level Agreements (SLAs) management
Client and stakeholder engagement
Incident, Problem, Change management
Cloud platforms, Windows, UNIX environments
Nice-to-have
Continuous improvement initiatives
Risk analysis and proactive concern addressing
Team coaching and talent pipeline development
Adaptable and delivery-focused mindset
Key Requirements
Bachelor’s degree in Information Technology or related discipline
Minimum 10 years' experience in client-facing support/service delivery
Experience in financial services or technology services industry
Experience with corporate actions lifecycle and operations
Proficiency in ITIL framework and service management processes