The Assistant Manager, Front Operations is accountable for managing and assisting in the running of the entire Hotel Rooms division operation during their shift
Job Summary
The Assistant Manager, Front Operations is accountable for managing and assisting in the running of the entire Hotel Rooms division operation during their shift.
This role involves representing management in handling guest complaints, compliments, and suggestions, and ensuring appropriate follow-up with respect to Hotel issues.
Key responsibilities include overseeing daily Front Desk, Door & Bell, and Transportation operations, conducting Night Audit, and ensuring smooth arrivals for VIPs.
Matching Summary
The Assistant Manager, Front Operations is accountable for managing and assisting in the running of the entire Hotel Rooms division operation during their shift.
Skills & Requirements
Must-have
Front Office operations
Guest complaint handling
Emergency situation management
VIP guest service
Hotel facilities inspection
Team leadership by example
Nice-to-have
Foster positive guest relationships
Develop service improvement initiatives
Pro-active leadership
Promote equity and diversity
Key Requirements
3-5 years working experience
Minimum 1 year supervisory/management experience
Front Office related role in a 5-star Hotel
Degree holder in Hospitality or equivalent
Understanding of Property Management Systems (e.g., OPERA)