Customer Service Advisor - Cdo Xtra 2026

Concentrix

Cagayan de Oro, Philippines
Full time
High school diploma required
Three to six months experience preferred
Strong computer navigation skills
Concentrix is seeking a Customer Service Advisor for its Cagayan de Oro location, responsible for providing customer support through various communication channels. The role emphasizes strong customer service skills, attention to detail, and the ability to adapt in a fast-paced environment

Job Summary

  • The position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • Essential functions include ensuring service meets contractual Key Performance Indicators while clarifying customer requirements and providing resolution.
  • Candidates must be dependable with strong attention to detail and able to tolerate repetitive work in a fast-paced environment.

Matching Summary

Match Score: 75

Concentrix is seeking a Customer Service Advisor for its Cagayan de Oro location, responsible for providing customer support through various communication channels. The role emphasizes strong customer service skills, attention to detail, and the ability to adapt in a fast-paced environment.

Skills & Requirements

Must-have

  • High school diploma required
  • Three to six months experience preferred
  • Strong computer navigation skills
  • Ability to work rotating shifts
  • Fast-paced high production environment

Nice-to-have

  • Demonstrate empathy with customers
  • Skilled in multi-tasking
  • Flexible and adapt quickly
  • Team member collaboration
  • Patience in all situations

Key Requirements

  • High school diploma
  • 3-6 months relevant experience
  • Ability to rotate shifts
  • Strong PC knowledge
  • Written and verbal communication skills

Work Rights

Not specified

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