Axs _contact Center - Assistant Manager

AXS

Scottsdale, AZ, United States
Base: $57,000.00 - $59,020.00; bonus: eligible und...
On-site
4+ years customer service experience
2+ years leading front-line staff
Contact center environment experience
The role involves directing day-to-day contact center activities while managing workflow, performance, and compliance to achieve team goals

Job Summary

  • The role involves directing day-to-day contact center activities while managing workflow, performance, and compliance to achieve team goals.
  • AXS connects fans with artists and teams by selling millions of tickets annually for events worldwide.
  • Employees receive a comprehensive benefits package including medical, dental, vision, 401k match, and education reimbursement opportunities.

Matching Summary

The role involves directing day-to-day contact center activities while managing workflow, performance, and compliance to achieve team goals.

Salary

Base: $57,000.00 - $59,020.00; Bonus: Eligible under current plan; Benefits: Medical, dental, vision, 401k match, paid time off

Skills & Requirements

Must-have

  • 4+ years customer service experience
  • 2+ years leading front-line staff
  • Contact center environment experience
  • Resource planning and workflow management
  • Performance metrics analysis

Nice-to-have

  • Growth mindset and agility
  • Strong problem-solving skills
  • Collaboration and teamwork aptitude
  • High digital literacy proficiency

Key Requirements

  • High School Diploma or BA/BS Degree
  • 4+ years relevant customer service experience
  • 2+ years leadership and coaching experience
  • Experience in contact center environment

Work Rights

Not specified

Tailored Resume

Cover Letter