It End User Support Specialist Ii

ABC Fitness

Frisco, TX, USA
Base: $54,500 - 60,500 usd annually; bonus/equity:...
Hybrid
Troubleshoot desktop and software issues
Customer oriented and focused
Provide level 2 support
ABC Fitness is seeking an IT End User Support Specialist II to provide technical support to employees. The role involves troubleshooting hardware and software issues while promoting a culture of collaboration and growth within the organization

Job Summary

  • Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic, built on respect, trust, and belonging.
  • Responsibilities include troubleshooting employee desktop and software issues, assisting with hardware/software installation, and providing technical support to users with varying IT knowledge.
  • Benefits include an open PTO policy, parental leave, fitness reimbursement, medical/dental/vision coverage, and a premium Calm App subscription.

Matching Summary

Match Score: 85

ABC Fitness is seeking an IT End User Support Specialist II to provide technical support to employees. The role involves troubleshooting hardware and software issues while promoting a culture of collaboration and growth within the organization.

Salary

Base: $54,500 - 60,500 USD annually; Bonus/Equity: Not specified; Benefits: Medical/Dental/Vision coverage, EAP, Calm App subscription, open PTO

Skills & Requirements

Must-have

  • Troubleshoot desktop and software issues
  • Customer oriented and focused
  • Provide Level 2 support
  • Support Mac and PC hardware
  • Work onsite 3 days per week

Nice-to-have

  • Ambitious and authentic culture
  • Growth mindset and professional development
  • Collaborative and supportive team environment
  • Exceptional level of customer service

Key Requirements

  • 1+ years of technical support experience
  • Analytical and troubleshooting/problem-solving skills
  • Mac and PC hardware and setup knowledge
  • Managed networks and network storage understanding
  • IT security and compliance understanding

Work Rights

Not specified

Tailored Resume

Cover Letter