Resident Service Manager - Kapilina Beach

Greystar Worldwide LLC

Ewa Beach, HI, United States
Base: $20.19 - $22.00ph; bonus/equity: commission ...
Onsite
Resident service requests
Resident communication development
Resident event coordination
Manages customer support to residents by providing assistance with service requests, accounting and rental issues, and coordinating other miscellaneous resident related functions to achieve community goals surrounding resident retention

Job Summary

  • Manages customer support to residents by providing assistance with service requests, accounting and rental issues, and coordinating other miscellaneous resident related functions to achieve community goals surrounding resident retention.
  • Achieve the community’s resident satisfaction and retention goals by ensuring resident complaints and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments.
  • Robust Benefits Offered: Competitive Medical, Dental, Vision, and Disability & Life insurance benefits, Generous Paid Time off, 6-Week Paid Sabbatical after 10 years of service, 401(k) with Company Match up to 6% of pay.

Matching Summary

Manages customer support to residents by providing assistance with service requests, accounting and rental issues, and coordinating other miscellaneous resident related functions to achieve community goals surrounding resident retention.

Salary

Base: $20.19 - $22.00/hour; Bonus/Equity: Commission or bonus eligible, including a Renewal Conversion Monthly Incentive Program with an average earning of $1,000; Benefits: Competitive Medical, Dental, Vision, and Disability & Life insurance benefits, Generous Paid Time off, 6-Week Paid Sabbatical after 10 years of service, 401(k) with Company Match up to 6% of pay.

Skills & Requirements

Must-have

  • Resident service requests
  • Resident communication development
  • Resident event coordination
  • Property appearance evaluation
  • Yardi and CRM systems

Nice-to-have

  • Customer satisfaction focus
  • Timely complaint resolution
  • Proactive property assessment

Key Requirements

  • 1-2 years related experience
  • Active or required real estate license
  • Hawaii Real Estate License Required

Work Rights

Not specified

Tailored Resume

Cover Letter