SmartCare is seeking a Regional Service Manager to oversee service delivery and workforce management in the Ohio market. The ideal candidate will have people management experience and a background in the commercial kitchen equipment or related industries
Job Summary
The Regional Service Manager partners with the District Manager to achieve sales and profitability budgets by managing service delivery excellence.
This role focuses on workforce management, reviewing service delivery metrics, addressing operating expense inefficiencies, and supporting Service Delivery Specialist development.
The company offers competitive salary and benefits, access to best-in-class resources, and advancement opportunities within the field service support management team.
Matching Summary
Match Score: 85
SmartCare is seeking a Regional Service Manager to oversee service delivery and workforce management in the Ohio market. The ideal candidate will have people management experience and a background in the commercial kitchen equipment or related industries.
Skills & Requirements
Must-have
Workforce management
Service delivery metrics review
Customer dispute resolution
Operating expense management
Technician performance coaching
Stakeholder relationship building
Nice-to-have
Customer relationship management
Problem-solving in fast-paced environment
Leading high-performing teams
Field service support management
Key Requirements
Associate degree and two years people management experience
Combination of Smart Care experience, people management or education equivalent to a Bachelor’s Degree