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Aussie Broadband is seeking a detail-oriented and proactive Senior Billing Officer to manage billing operations and improve processes within the company. The ideal candidate should have experience in a billing environment, excellent communication skills, and high attention to detail.
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Job Summary
Manage end-to-end billing processes, ensuring accurate and timely invoicing, reporting, and system execution.
Act as a key contact for billing queries, disputes, and escalations, including complaints management and issue resolution.
Identify and drive process improvements to enhance efficiency and workflow effectiveness.
Matching Summary
Match Score: 75
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Aussie Broadband is seeking a detail-oriented and proactive Senior Billing Officer to manage billing operations and improve processes within the company. The ideal candidate should have experience in a billing environment, excellent communication skills, and high attention to detail.
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Skills & Requirements
Must-have
End-to-end billing processes
Billing system and general ledger reconciliation
Handling billing queries and disputes
Customer ticket management
Process improvement identification
Cross-functional relationship building
Nice-to-have
Telecommunications industry understanding
Excellent organizational ability
Thrive in fast-paced environments
Genuine enjoyment in helping others succeed
Key Requirements
Experience in a similar commercial or billing environment
Strong communication skills
High attention to detail
Strong Excel skills
Experience handling customer disputes and conflict resolution
Strong ethics and integrity
Professional, friendly, and solution-focused demeanor