Ai Virtual Assistant Adoption Manager

Santander UK

Madrid, Spain
Competitive salary; performance-based bonuses; pre...
Hybrid
Generative ai adoption leadership
Conversational ai solution scaling
Cross-functional program coordination
The role involves leading the end-to-end adoption of Generative AI-based chatbots and voicebots across customer-facing and internal use cases

Job Summary

  • The role involves leading the end-to-end adoption of Generative AI-based chatbots and voicebots across customer-facing and internal use cases.
  • Candidates must design change management strategies including communication plans, training programs, and operational playbooks to maximize adoption.
  • Santander offers a competitive reward package with flexible hybrid working models, global learning opportunities, and comprehensive wellness benefits.

Matching Summary

The role involves leading the end-to-end adoption of Generative AI-based chatbots and voicebots across customer-facing and internal use cases.

Salary

Competitive salary; Performance-based bonuses; Preferential banking terms and wellness benefits

Skills & Requirements

Must-have

  • Generative AI adoption leadership
  • Conversational AI solution scaling
  • Cross-functional program coordination
  • Change management strategy design
  • KPI and ROI definition

Nice-to-have

  • Voice technology experience
  • Global multi-country environment
  • Responsible AI governance knowledge
  • Financial services background
  • Customer contact center operations

Key Requirements

  • 6-10 years digital transformation or AI adoption experience
  • Proven experience leading chatbot or conversational AI adoption
  • Fluent English language proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter