Serve as the liaison between customers and technicians, ensuring service needs are clearly understood and addressed
Job Summary
Serve as the liaison between customers and technicians, ensuring service needs are clearly understood and addressed.
Keep customers informed of service specials, completion times, and repair costs.
We offer best-in-class industry benefits including competitive pay, medical, dental, vision plans, paid holidays & PTO, disability, life insurance, 401(k), employee stock purchase plan, and more.
Matching Summary
Serve as the liaison between customers and technicians, ensuring service needs are clearly understood and addressed.
Skills & Requirements
Must-have
Liaison between customers and technicians
Assess vehicle performance issues
Develop accurate repair estimates
Prepare and enter repair orders
Communicate service recommendations
Administer manufacturer warranties
Nice-to-have
Earning customers for life
Delivering exceptional service
Team player focused on customer service
Key Requirements
Former Service Advisor or technician experience
Familiarity with CDK or dealer management software
Basic mechanical understanding of automobiles
Strong organizational and communication skills
Valid driver’s license and acceptable driving record