Base: $19,650 - $44,200 usd; bonus/equity: not spe...
Remote
Payroll customer service experience
Robust understanding of regulatory requirements
Exceeding customer expectations
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls
Job Summary
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).
Opportunities for continuous learning and career development, with access to training programs and mentorship.
Matching Summary
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
Salary
Base: $19,650 - $44,200 USD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
payroll customer service experience
robust understanding of regulatory requirements
exceeding customer expectations
Zendesk, Slack, and Notion experience
collaborative team environment
Saturday to Wednesday schedule
Nice-to-have
ambitious problems
future focused work culture
continuous learning and career development
Key Requirements
experience in a payroll customer service role
advanced knowledge in specific jurisdictions
superior written and verbal communication skills
ability to effectively engage with diverse stakeholders