The Patient Scheduling Associate provides the highest level of customer service by assisting patients with routine scheduling of new and follow-up appointments
Job Summary
The Patient Scheduling Associate provides the highest level of customer service by assisting patients with routine scheduling of new and follow-up appointments.
This role involves verifying patient demographics, processing insurance information, and managing pre-authorizations for tests and procedures using Epic Cadence.
Employees may have the opportunity to work remotely from home after demonstrating consistent competency with job duties in a call center setting.
Matching Summary
The Patient Scheduling Associate provides the highest level of customer service by assisting patients with routine scheduling of new and follow-up appointments.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
High volume telephone call handling
Insurance verification and pre-certification
Epic Cadence scheduling system proficiency
MyChart patient portal support
Point of service copay collection
HIPAA compliance and patient privacy
Nice-to-have
Remote work capability after competency demonstration
Experience with University of Kansas Health System
Strong problem resolution skills
Team collaboration in clinical settings
Ability to work flexible shifts
Key Requirements
High School Graduate or GED required
Six months direct customer service in healthcare field