The Patient Experience Specialist will play a critical role in ensuring the program team provides the highest levels of customer experience during interactions
Job Summary
The Patient Experience Specialist will play a critical role in ensuring the program team provides the highest levels of customer experience during interactions.
This role will monitor program activities to ensure compliance with operating procedures including adverse event reporting and execute audits to facilitate process improvements.
The specialist will collaborate with leadership to identify trends, manage projects, and create tools and training to enhance program accuracy and productivity.
Matching Summary
The Patient Experience Specialist will play a critical role in ensuring the program team provides the highest levels of customer experience during interactions.
Skills & Requirements
Must-have
Contact center interaction monitoring
Adverse event compliance monitoring
Customer experience evaluation
Process and quality assurance
Data analysis and reporting
Internal audit execution
Nice-to-have
Training material creation
Cross-functional team collaboration
Statistical and technical data presentation
Analytical problem resolution
Coaching and mentorship
Key Requirements
Minimum 2 years healthcare or pharmacy operations experience
Previous call and documentation monitoring experience
High school diploma or equivalent
Ability to manage deliverables in fast-paced environment