Global Payments makes it possible for millions of people to move money between buyers and sellers using payments solutions for credit, debit, prepaid and merchant services
Job Summary
Global Payments makes it possible for millions of people to move money between buyers and sellers using payments solutions for credit, debit, prepaid and merchant services.
This role resolves client and merchant technical support issues relating to POS products and maintains accurate records of inquiries and problems handled.
The position involves building base knowledge of POS products, policies, customer service procedures, and compliance guidelines through ongoing training.
Matching Summary
Global Payments makes it possible for millions of people to move money between buyers and sellers using payments solutions for credit, debit, prepaid and merchant services.
Skills & Requirements
Must-have
Technical customer service support
Point of service (POS) product knowledge
Basic computer skills
Data entry into databases
Use of telephone, email, chat or SMS for support
Nice-to-have
Payments industry knowledge
Ability to research and resolve inquiries
Experience with dial-up card swipe terminals
Familiarity with compliance and association guidelines
Customer service procedures understanding
Key Requirements
High School Diploma or Equivalent
Typically minimum 2 years relevant experience preferred