2026 Delivery Operations Gvptp

Concentrix

Makati City, Philippines
Supervision of call center associates
Achieve performance metrics
Handle escalated customer calls
The Team Leader is responsible for managing people through the day-to-day supervision of a group of call center associates

Job Summary

  • The Team Leader is responsible for managing people through the day-to-day supervision of a group of call center associates.
  • This position requires that the Team Leader ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability through the disciplinary process.
  • The Team Leader will effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.

Matching Summary

The Team Leader is responsible for managing people through the day-to-day supervision of a group of call center associates.

Skills & Requirements

Must-have

  • Supervision of call center associates
  • Achieve performance metrics
  • Handle escalated customer calls
  • Conduct Team Meetings
  • Promote Concentrix values

Nice-to-have

  • Independent judgment and discretion
  • Advocate for team members
  • Foster professionalism and relationship building
  • Self-starter with sense of urgency

Key Requirements

  • Bachelor's Degree in related field
  • Two to four years of relevant experience
  • Proficient in Microsoft Office
  • Ability to lead team in multi-tasking
  • Ability to mentor, coach and provide direction

Work Rights

Not specified

Tailored Resume

Cover Letter