Technical Support Specialist

Ariston Holding N.V

Providence, US
On-site
Handle high volume customer requests
Technical product specifications
Water heater fundamentals
Ariston Group is a global leader in sustainable thermal comfort offering a wide range of solutions for climate comfort, water heating and air handling

Job Summary

  • Ariston Group is a global leader in sustainable thermal comfort offering a wide range of solutions for climate comfort, water heating and air handling.
  • The Technical Support Team serves as the knowledge & contact center for customers, contractors and installers of our water heating products.
  • This role involves handling customer requests for technical assistance, communicating product knowledge, and explaining warranties.

Matching Summary

Ariston Group is a global leader in sustainable thermal comfort offering a wide range of solutions for climate comfort, water heating and air handling.

Skills & Requirements

Must-have

  • Handle high volume customer requests
  • Technical product specifications
  • Water heater fundamentals
  • Communicate via phone, video, email, chat
  • Calm demeanor in stressful situations
  • Explain and interpret warranties

Nice-to-have

  • Adaptable to change
  • High level of customer care
  • Continuous investment in innovation

Key Requirements

  • High school/GED completion
  • Technical or Vocational Degree preferred
  • Strong technical knowledge of HVAC
  • Solid mechanical troubleshooting skills
  • Demonstrated ability to work with people online

Work Rights

Not specified

Tailored Resume

Cover Letter