Pluxee is seeking a Customer Operations Lead - Vendor Management in Brussels, Belgium, to oversee outsourced customer service operations. The ideal candidate will have experience in customer service operations, team leadership, and vendor management, and will work in a hybrid model, balancing remote and onsite work
Job Summary
Lead a small team of Customer Care Experts and oversee the daily operational performance of our outsourced customer service vendor.
Monitor the daily performance of our outsourced customer service vendor, analyze trends, and propose improvement actions.
Be part of a multicultural team that moves as one in a fast paced and innovative environment.
Matching Summary
Match Score: 85
Pluxee is seeking a Customer Operations Lead - Vendor Management in Brussels, Belgium, to oversee outsourced customer service operations. The ideal candidate will have experience in customer service operations, team leadership, and vendor management, and will work in a hybrid model, balancing remote and onsite work.
Skills & Requirements
Must-have
Vendor performance steering
Incident management
Team leadership and coaching
KPI/SLA management
French or Dutch and English communication
Nice-to-have
Continuous improvement initiatives
Fast-paced and evolving environment
Positive impact on stakeholders
Key Requirements
Bachelor’s or master’s degree
3–6 years of experience in customer service operations
Experience supervising a small team
Previous exposure to vendor management
Available to work in hybrid model: 3 days at home and 2 at our offices in Brussels