Area Head Of Customer Success

A.P. Moller - Maersk

Nairobi, Kenya
Drive customer success partner standardization
Leverage insights tools and drive performance actions
Align area execution with regional sales strategy
The Area Head of Customer Success acts as a strategic partner to the Area Sales Manager driving the Sales Leadership Team (SLT) agenda, team insights, identifying where to prioritize focus and ensuring alignment with regional strategy

Job Summary

  • The Area Head of Customer Success acts as a strategic partner to the Area Sales Manager driving the Sales Leadership Team (SLT) agenda, team insights, identifying where to prioritize focus and ensuring alignment with regional strategy.
  • This role also runs sales coverage execution at Area level and supports Sales Managers through the process, in addition to leading a team of Customer Success Partners (CSPs) and Customer Solutions Partner.
  • When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things.

Matching Summary

The Area Head of Customer Success acts as a strategic partner to the Area Sales Manager driving the Sales Leadership Team (SLT) agenda, team insights, identifying where to prioritize focus and ensuring alignment with regional strategy.

Skills & Requirements

Must-have

  • Drive Customer Success Partner standardization
  • Leverage insights tools and drive performance actions
  • Align Area execution with regional sales strategy
  • Drive the sales coverage process
  • Lead a team of Customer Success Partners

Nice-to-have

  • Value-driven, commercially oriented environment
  • Culturally diverse, stimulating environment
  • Teamwork means acceptance, respect, dedication
  • Ethical competition and credibility
  • Constant Care and Humbleness

Key Requirements

  • Bachelor's degree in supply chain management/logistics/supply chain or maritime studies
  • 7 – 10 years’ experience in end-to-end supply chain management
  • Proven experience leading a team in high volume logistics operations
  • Proficiency using data analytics tools
  • CRM proficiency (Salesforce highly preferable)
  • Stakeholder management (internally and externally)
  • Ability to demonstrate delivery with high accuracy
  • Ability to work under pressure in a fast-paced environment
  • Attention to detail

Work Rights

Not specified

Tailored Resume

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