Service Operations Director - Evinova

Evinova

Base: $165,656.80 - $217,424.55 usd; bonus/equity:...
Hybrid
Incident management leadership
Cross-functional team coordination
On-call tooling experience
This role exists to build and lead a dedicated, expert-led function that owns how Evinova responds when things go wrong and how to prevent them from happening

Job Summary

  • This role exists to build and lead a dedicated, expert-led function that owns how Evinova responds when things go wrong and how to prevent them from happening.
  • You will be the single accountable coordinator for all production and internal incidents, leading War Room response sessions and driving resolution.
  • The annual base pay for this position ranges from $165,656.80 - $217,424.55 USD, with bonus and equity opportunities, and comprehensive benefits.

Matching Summary

This role exists to build and lead a dedicated, expert-led function that owns how Evinova responds when things go wrong and how to prevent them from happening.

Salary

Base: $165,656.80 - $217,424.55 USD; Bonus/Equity: short-term incentive bonus opportunity and equity-based long-term incentive program; Benefits: qualified retirement program (401(k)), paid vacation and holidays, paid leaves, health benefits (medical, prescription drug, dental, vision)

Skills & Requirements

Must-have

  • incident management leadership
  • cross-functional team coordination
  • on-call tooling experience
  • observability and monitoring platforms
  • cloud infrastructure understanding

Nice-to-have

  • health tech background
  • regulated software environments
  • SLO/SLI frameworks
  • documentation publishing workflows
  • software engineering practices

Key Requirements

  • 8+ years incident management experience
  • Proven ability to lead under pressure
  • Excellent communication skills
  • Familiarity with ITIL frameworks
  • Experience with on-call tools
  • Experience with monitoring platforms
  • Strong cloud infrastructure understanding

Work Rights

Not specified

Tailored Resume

Cover Letter