Guest Services Team Lead

Legends Global

New Orleans, Louisiana, United States
Onsite
Professional business attire compliance
Event day operational supervision
Patron complaint resolution
Legends Global is seeking a Guest Services Team Leader in New Orleans to oversee and enhance the guest experience during events at major venues. The role involves supervising team members, addressing patron concerns, and ensuring compliance with service standards

Job Summary

  • This position serves as an extension of Guest Services Management regarding team member event day operations.
  • The role requires observing staff interactions to ensure adherence to the 'BE GREAT' service philosophy.
  • Candidates must be available to work nights, weekends, and holidays on an ongoing basis.

Matching Summary

Match Score: 85

Legends Global is seeking a Guest Services Team Leader in New Orleans to oversee and enhance the guest experience during events at major venues. The role involves supervising team members, addressing patron concerns, and ensuring compliance with service standards.

Skills & Requirements

Must-have

  • Professional business attire compliance
  • Event day operational supervision
  • Patron complaint resolution
  • Team member performance evaluation
  • ADA protocol knowledge

Nice-to-have

  • Positive communication style
  • Quick situational judgment
  • Post-event reporting skills

Key Requirements

  • High School diploma or equivalent
  • Must pass criminal background check
  • Minimum age of 18 years

Work Rights

Not specified

Tailored Resume

Cover Letter