Customer Support Specialist, Enrollments

rippling

Remote, , US
Base: 23.49 usd ph (us tier 2); base: 22.19 usd ph...
Remote
Customer support in benefits domain
Knowledge of group health and welfare plans
Experience with saas product troubleshooting
Rippling provides a unified platform to manage HR, IT, and Finance functions including payroll and benefits

Job Summary

  • Rippling provides a unified platform to manage HR, IT, and Finance functions including payroll and benefits.
  • The Customer Support team ensures seamless customer experiences by resolving technical challenges and providing expert guidance.
  • Rippling fosters a collaborative culture with ongoing training and values diversity and inclusion in its workforce.

Matching Summary

Rippling provides a unified platform to manage HR, IT, and Finance functions including payroll and benefits.

Salary

Base: 23.49 USD per hour (US Tier 2); Base: 22.19 USD per hour (US Tier 3); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer support in benefits domain
  • Knowledge of group health and welfare plans
  • Experience with SaaS product troubleshooting
  • Excellent written and verbal communication
  • Ability to work Pacific or Mountain timezone shifts
  • Use of CRM systems for documentation

Nice-to-have

  • Collaborative and supportive team environment
  • Passion for problem-solving and continuous learning
  • Adaptability in fast-paced environments
  • Commitment to professional growth
  • Customer-centric approach

Key Requirements

  • Bachelor's degree
  • 1-4 years customer support experience in US benefits
  • Time management and prioritization skills
  • Residency in Pacific or Mountain timezone states
  • Fluent English communication

Work Rights

Must reside in Pacific or Mountain timezone states

Tailored Resume

Cover Letter