Quality Assurance Manager

Four Seasons Hotels & Resorts

Kyoto, Japan
Implementing quality assurance processes
Guest satisfaction
Data collection and analysis
Four Seasons is powered by its people, fostering a culture of continuous improvement and genuine care to create exceptional guest experiences

Job Summary

  • Four Seasons is powered by its people, fostering a culture of continuous improvement and genuine care to create exceptional guest experiences.
  • The Quality Assurance Manager will implement quality assurance processes aligned with company mission, brand standards, and target customer needs, focusing on property-level improvement.
  • Key responsibilities include coaching managers on quality standards, conducting audits, managing guest feedback, and driving process improvement initiatives.

Matching Summary

Four Seasons is powered by its people, fostering a culture of continuous improvement and genuine care to create exceptional guest experiences.

Skills & Requirements

Must-have

  • implementing quality assurance processes
  • guest satisfaction
  • data collection and analysis
  • process improvement
  • guest feedback management

Nice-to-have

  • luxury brand standards
  • continuous improvement culture
  • genuine heart approach
  • understated Japanese aesthetic

Key Requirements

  • Proficient with Microsoft Office Suite

Work Rights

Not specified

Tailored Resume

Cover Letter