Field Services Technician 2

Ironbowtechnologies

Fredericksburg, United States
Base: $20-27ph; bonus/equity: not specified; benef...
On-site
It support experience required
Hardware replacement skills needed
Windows and mac os support
Iron Bow Technologies is seeking a Field Services Technician 2 in Fredericksburg, VA, to provide technical support, manage tickets, and oversee asset inventory. The ideal candidate should have IT support experience, strong troubleshooting skills, and a customer-focused mindset, along with relevant certifications

Job Summary

  • The role involves providing technical IT support for the Commonwealth of Virginia while managing asset inventory and ticket queues.
  • Candidates must be capable of performing break/fix repairs on laptops and desktops, including OEM-certified warranty repairs.
  • Iron Bow Technologies offers a dynamic environment with opportunities for growth and creative problem-solving across various technologies.

Matching Summary

Match Score: 85

Iron Bow Technologies is seeking a Field Services Technician 2 in Fredericksburg, VA, to provide technical support, manage tickets, and oversee asset inventory. The ideal candidate should have IT support experience, strong troubleshooting skills, and a customer-focused mindset, along with relevant certifications.

Salary

Base: $20-27/hr; Bonus/Equity: Not specified; Benefits: Overview available on careers page

Skills & Requirements

Must-have

  • IT support experience required
  • Hardware replacement skills needed
  • Windows and MAC OS support
  • Ticket queue management
  • Asset inventory management
  • Break/fix software and hardware

Nice-to-have

  • Dell or HP certified technician
  • Apple or Microsoft certifications
  • Self-starter with minimal oversight
  • Collaborative team player mindset
  • Empathy and customer focus

Key Requirements

  • High School Diploma or equivalent
  • Valid Virginia Driver's License
  • Pass background check (VA requirements)
  • Ability to lift 30lbs
  • Reliable transportation for daily travel

Work Rights

Must pass background check (requirements VA)

Tailored Resume

Cover Letter