Customer Support Process Analyst – Quality Assurance Data & Insights

Equinix Inc.

Warsaw, Poland
Base: 98,000 - 156,000 pln annual; bonus/equity: e...
Fully remote
Build intuitive dashboards and reports
Ensure data accuracy and consistency
Translate complex data into insights
This role plays a critical part in shaping how the Global Customer Support organization understands and uses Quality Assurance data

Job Summary

  • This role plays a critical part in shaping how the Global Customer Support organization understands and uses Quality Assurance data.
  • The ideal candidate will transform complex data structures into clear, actionable insights that support operational execution and decision-making.
  • Equinix offers competitive benefits including private medical insurance, pension plans, and flexible spending accounts.

Matching Summary

This role plays a critical part in shaping how the Global Customer Support organization understands and uses Quality Assurance data.

Salary

Base: 98,000 - 156,000 PLN Annual; Bonus/Equity: Eligible for bonus and equity may be offered; Benefits: Includes PPK pension, Private Medical Insurance, Life and Accident Insurance

Skills & Requirements

Must-have

  • Build intuitive dashboards and reports
  • Ensure data accuracy and consistency
  • Translate complex data into insights
  • Partner with cross-functional teams
  • Manage large datasets for trends

Nice-to-have

  • Experience with data modeling and ETL
  • Familiarity with statistical analysis methods
  • Background in CX and QA metrics
  • Ability to guide stakeholders on metrics
  • Exposure to governance forums

Key Requirements

  • Proven experience in data analytics or BI reporting
  • Demonstrated ability to build automated reports
  • Strong written and verbal communication skills
  • Exceptional attention to detail

Work Rights

Not specified

Tailored Resume

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