Cyberwest Irecruit Engage 2025

Concentrix

Quezon City, Philippines
Customer service support
Inbound and outbound calls
Internet customer interaction
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements

Job Summary

  • The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).

Matching Summary

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Skills & Requirements

Must-have

  • Customer service support
  • Inbound and outbound calls
  • Internet customer interaction
  • Problem resolution
  • Key Performance Indicators (KPIs)
  • Active listening and empathy

Nice-to-have

  • Building rapport with customers
  • Patience in customer contact
  • Teamwork and independent work
  • Adaptability to change

Key Requirements

  • High school diploma
  • 3-6 months relevant experience preferred
  • Strong computer navigation skills
  • Ability to communicate effectively
  • Dependable with attention to detail
  • Skilled in multi-tasking
  • Tolerance for repetitive work
  • Ability to rotate shifts

Work Rights

Not specified

Tailored Resume

Cover Letter