Customer Care Retail Resolutions Case Manager

Commonwealth Bank Group

Strong personal and customer service abilities
Understanding of complaints management process
Experience driving excellence in operational environment
The role involves analyzing and investigating customer complaints to achieve fair and timely resolutions

Job Summary

  • The role involves analyzing and investigating customer complaints to achieve fair and timely resolutions.
  • Candidates must have a passion for delivering exceptional customer service and building trust with the community.
  • Office hours are set from 8am to 4:30pm with opportunities for permanent or secondment positions.

Matching Summary

The role involves analyzing and investigating customer complaints to achieve fair and timely resolutions.

Skills & Requirements

Must-have

  • Strong personal and customer service abilities
  • Understanding of complaints management process
  • Experience driving excellence in operational environment

Nice-to-have

  • Energetic and motivated individual
  • Continuous improvement and risk mindset
  • Ability to work independently

Key Requirements

  • Previous exposure to complaints management process
  • Commitment to quality customer outcomes
  • Self-motivated with independent work ability

Work Rights

Not specified

Tailored Resume

Cover Letter