The Director of Guest Experience provides strategic and operational leadership for the overall guest and event day employee experience at Allegiant Stadium
Job Summary
The Director of Guest Experience provides strategic and operational leadership for the overall guest and event day employee experience at Allegiant Stadium.
This position owns the development, implementation, and continuous improvement of both the Guest Experience Program and Employee Experience Strategy, ensuring all staff are trained, engaged, and empowered to deliver exceptional service.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action.
Matching Summary
The Director of Guest Experience provides strategic and operational leadership for the overall guest and event day employee experience at Allegiant Stadium.
Skills & Requirements
Must-have
strategic and operational leadership
guest and event day employee experience
service standards and SOPs
staff training and development
guest feedback analysis
Nice-to-have
culture of service excellence
collaboration with stakeholders
ambitious thinking and bold action
Key Requirements
7+ years experience in guest experience
2+ years manager level experience
Proven ability to build and motivate teams
Expertise in staff training and performance management
Exceptional conflict resolution and problem-solving skills